Our Embroidery SERVICE FAQ
THE COST OF DIGITIZING DEPENDS ON THE COMPLEXITY OF TIME SPENT ON THE DESIGN BUT SOMETIMES THIS METHOD IS AS UNFAIR ON THE CUSTOMER AS IT IS ON THE DIGITIZER, AS IT COULD TAKE A FEW MINUTES TO DIGITIZE A CIRCLE OF 8000 STITCHES BUT AN HOUR TO DIGITIZE WORDING WITH FAR LESS STITCHES, AND SO WE ASSESS EACH DESIGN INDIVIDUALLY, JUST TO BE ENSURE THAT OUR PRICING IS CORRECT, WHICH ENTAILS:-
- Price? Please refer to our Pricing page for more information.
- How do I place an order? Go to the Order page, upload your VECTOR artwork, describe your requirements and submit the request to us. You’ll receive the design by e-mail, together with the payment request from PayPal.
- How much does Digitizing Services cost to get quote of the designs? The estimation quote is free to you within 24 hours.
- What are the privacy terms of your service? All your orders are kept with strict confidentiality. They are unaccessible by other users and you may later re-request them for free.
- Do you store my payment details or privacy information? Absolutely not. Payment is processed by PayPal and we do not have access to it. The only privacy information that we keep is your e-mail and telephone number which we require to contact you. They are not stored on the web server and therefore it is impossible for third parties (hackers) to obtain them.
- What if I have lost the design you sent to me? Merely supply the name of the file and we shall email it to you..
- How do I obtain my embroidery design? Via e-mail once payment has cleared on our side.
- Editing, minor changes, and resizing of designs or repositioning of words, will be provided free of charge if requested within 10 days after delivery, with the exception that should the difference between the sizes be too vast, the design may have to be re-digitized. A new price will be quoted for this service, taking the previous order into account.
- Which digitizing software do you use? We use Pulse by Tajima, and Artista by Wilcom
- In which embroidery formats do you deliver designs? Unless instructed by you when placing your order, we provide digitized file in .DST format but we can also provide digitization in the following formats:
Artista .ART Babylock, Bernina Deco, Brother .PEC | Babylock, Bernina Deco, Brother .PES | Barudan .DAT | Barudan / EXY | Bernina USB stick .EXP | Compucon / XXX | Elna Xquisite .EMD | Happy .TAP | Husqvarna Viking .HUS | Husqvarna Viking .SHV | Husqvarna Viking Pfaff .VP3 | Husqvarna Viking Pfaff .VIP | Janome .JEF | Janome .SEW | Kenmore .SEW | Melco .EXP | Pfaff .KSM | Pfaff .PCD | Pfaff .PCM | Pfaff .PCQ | Pfaff / PCS | Pfaff .VIP | Singer .XXX | Tajima .DSB | Tajima .DST | Viking Husqvarna .HUS | ZSK / ZSK |